Delivery and T&C's

WHAT IS YOUR RETURN POLICY?

If a product is faulty in the first instance please send us an email to rawstonpoutlry@gmail.com or make contact within 5 DAYS of receipt of your order and we will respond with instructions on how to return. Returns cannot be accepted if we are not contacted within 5 days of receipt.

HOW LONG WILL IT TAKE TO GET MY ORDER?

We aim to fulfil all orders within 48 hours of receipt, however please allow 5 working days for delivery.

DO YOU SHIP INTERNATIONALLY?

We are currently unable to fulfil international orders, sorry.

WHAT ARE THE PAYMENT OPTIONS?

We offer safe and secure payments with all major banks and credit cards through Wix Payments. We also offer payment by PayPal. If you wish to pay by cash or cheque then please email us at rawstonpoultry@gmail.com prior to placing your order.

HOW DO YOU SAVE MY DATA?

Any information entered on this website is used solely for the purpose of fulfilling your order with us. We will not retain this information for any other purpose and under no circumstances will any information be passed onto a third party.

HATCHING EGGS

We guarantee that our eggs will reach you intact but cannot guarantee that hatching eggs will hatch. We have no control over what happens to them once they leave here. We cannot prevent broody hens leaving the nest, the use of badly calibrated incubators, incubator malfunction, power cuts, boxes being dropped, etc. all of which will affect the viability of eggs. However, we constantly monitor fertility and hatch rates in our professionally calibrated incubators to ensure that the fertility and hatch rate of our eggs remains high. We only send out eggs that are between 80% and 100% fertility here. We do everything we can to protect fertile eggs by storing at the correct temperature and rotating them frequently. We dispatch them in custom made egg boxes designed for postage. Please note that orders for eggs cannot be cancelled once they have been dispatched and they cannot be returned because they are perishable goods.

MANUFACTURER GUARANTEES

Some of our products come with a guarantee directly from the manufacturer. 

LIVE BIRDS

If you need any help or advice in caring for your bird post-purchase please do get in touch with us first, we offer professional advice on anything purchased from us.

Terms & Conditions – we cannot be held responsible for vets bills or the health of your existing birds. We reserve the right to refuse a refund if issues are caused due to poor care.

 

We need proof of purchase and if returned must be returned within the 7th day of purchase. 

Birds can not be shipped so collection or meeting up are the only options, please email us at rawstonpoultry@gmail.com to discuss collection/delivery before placing an order for any live bird, thank you.